These terms relate only to orders made online.

We aim to deliver all stocked items within 15-20 working days (this does not include Saturdays or Sundays). Delivery is FREE of charge for all UK mainland and Eire orders over £100. Orders under £100 will be subject to a handling/shipping charge of £15. All orders are subject to stock availability

Deliveries to other than UK mainland or Erie locations (e.g. Scottish Islands, Channel Islands, Isle of Man or Isle of Wight) might take up to 30 working days due to the Customs clearance.

You will be contacted by email or telephone  by one of our advisers with a date for delivery.

Selected items may take longer to deliver, details will be advised by email once order is received.

As Baby Paradise Ltd does not employ the driver, although he will deliver your goods into your home, he may not deliver orders into a specified room.

Delivery prices quoted are for UK mainland and Eire deliveries only. For deliveries to Scottish Islands, Channel Islands, Isle of Man or Isle of Wight please call or email for details. You may also order on-line and once we have received your order we will call to discuss delivery costs.

Goods will be delivered between 9.00am - 6.00pm Monday to Friday by UPS, DPD or ParcelForce.

Tracking will be forwarded as soon as its generated

All parcels we send are insured at no extra cost.

Please note we are unable to send goods outside of the U.K or to BFPO addresses.

We are not responsible for delivery time.  This information is provided by the carrier and excludes weekend and bank holidays.  Delivery times may vary, particularly during peak periods.

If you have any questions, please contact customer support at: 

Returns Policy

These terms relate only to orders made online.

Baby Paradise Ltd want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order Baby Paradise Ltd will refund the value of the goods supplied.

You can return the item within 14 days, beginning on the day after you received the goods

Baby Paradise Ltd will repay you the value of the goods (excluding return costs) within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.

Please contact us by email us at to give your reason for return, and to obtain authorisation to return.

Returned items must be in their original and unused condition, complete with all parts, accessories, original packaging and the original invoice with customer details.

Any returns after 14 days will not be accepted.

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